At Nakshatra Vatika, customer satisfaction is our priority. This Refund & Returns Policy outlines the conditions under which returns, exchanges, cancellations, and refunds are processed for purchases made through https://nakshatravatika.com

 

1. Return Eligibility

We accept return requests under the following conditions:

The product received is damaged, defective, or incorrect
The request is raised within 48 hours of delivery
The product is:
Unused and in original condition
In original packaging with all tags, labels, and invoice

This aligns with standard eCommerce practices where returns are only accepted for genuine issues with the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products
Perishable items (such as plants, natural products, or live items if applicable)
Used, damaged, or altered products
Products purchased under sale or special offers

Certain categories like perishable or customized goods are commonly excluded from returns due to their nature

3. Return Process

To initiate a return:

Email us at [your email] or contact via WhatsApp
Share:
Order ID
Clear photos/videos of the issue
Our team will review and approve the request
Once approved:
Return instructions will be shared
Product must be shipped back within the given timeline

4. Exchange Policy
We offer replacement/exchange only for:
Damaged items
Wrong products delivered
Exchanges are subject to stock availability
If the product is unavailable, a refund will be processed

5. Cancellation Policy
Orders can be cancelled within 12–24 hours of placing the order
Once the order is shipped, cancellation is not possible

6. Refund Policy

Refunds are processed under the following conditions:

Eligible Cases:
Damaged or defective product received
Wrong item delivered
Order cancelled before dispatch
Refund Details:
Refunds will be processed within 5–10 business days after approval
Amount will be credited to the original payment method
Shipping charges (if any) are non-refundable

Refund timelines typically vary depending on payment processors and banks.

7. Return Shipping
Customers may be required to bear return shipping costs
In case of:
Damaged product
Wrong product

Return shipping will be handled by Nakshatra Vatika

8. Inspection & Approval
All returned items undergo a quality inspection
Refund/exchange will be approved only if:
Product meets return conditions
We reserve the right to reject returns that do not comply

9. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your payment provider
If the issue persists, contact us

10. Contact Us

For any refund or return-related queries:

📧 Email: [your email]
📞 Phone/WhatsApp: [your number]
🕒 Support Hours: [your working hours]

Final Note

By making a purchase on Nakshatra Vatika, you agree to this Refund & Returns Policy.