Thank you for shopping with Nakshatra Vatika. We are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy below for complete details.

1. Shipping Coverage

We currently ship across India.

Delivery is available to most PIN codes across metro cities, tier 2 & tier 3 cities.
Remote or non-serviceable areas may have limited delivery options.

2. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Customized or made-to-order products may take 3–7 business days for processing.
Orders are not processed on Sundays or public holidays.

3. Shipping Charges
Shipping charges (if applicable) will be calculated at checkout based on:
Delivery location
Order weight/value

Note:
We may offer free shipping on selected products or promotional offers.

4. Delivery Time

Estimated delivery timelines:

Location Type Delivery Time
Metro Cities 3–5 business days
Tier 2 Cities 5–7 business days
Tier 3 / Rural Areas 7–10 business days
Delivery timelines are estimates and may vary due to external factors such as weather, courier delays, or high demand periods

5. Shipping Partners

We work with reliable courier partners such as:

Delhivery
Blue Dart
DTDC
India Post

This ensures safe and timely delivery of your orders.

6. Order Tracking
Once your order is shipped, you will receive:
Tracking ID via Email/SMS/WhatsApp
You can track your shipment through the courier partner’s website.

7. Delivery Process
Delivery will be attempted at the address provided during checkout.
Customers may receive a call or SMS before delivery.
In case of failed delivery:
Courier will reattempt delivery (usually 2–3 times)
If unsuccessful, the order may be returned to origin

8. Delays in Delivery

While we aim to deliver on time, delays may occur due to:

Natural calamities or weather conditions
Public holidays or festivals
Courier service disruptions
Incorrect or incomplete shipping details

Nakshatra Vatika is not liable for delays caused by third-party logistics providers

9. International Shipping
Currently, we do not offer international shipping.
(You can update this section later if you expand globally.)

10. Packaging
All products are securely packed to prevent damage during transit.
Fragile items are handled with extra care.

11. Damaged or Lost Shipments
Damaged Products:
If your order arrives damaged, please notify us within 24–48 hours
Share photos/videos for verification
Replacement or refund will be processed after review

Lost Shipments:

In case of lost orders, we will coordinate with the courier partner
Replacement or refund will be issued if confirmed

12. Address Accuracy
Please ensure your shipping details are accurate and complete.
We are not responsible for delivery failures due to incorrect addresses.

13. Contact Us
For any shipping-related queries, please contact:
📧 Email: [your email]
📞 Phone/WhatsApp: [your number]
🕒 Support Hours: 9 AM to 9Pm

Important Note
By placing an order on Nakshatra Vatika, you agree to the terms outlined in this Shipping Policy.